UNDP is supporting MLGRD to expand the operationalizing the Molepolole Service Hall (MSH). MSH is a one stop shop for the public where multiple services will be offered from across government, local authorities, parastatals and some private sector. The Hall currently offers revenue (treasury), social welfare, enquiries and tax services. UNDP is providing technical support to enable the following services to go on line in the coming months.
· Construction or Building Control Services
· Waste Management Processes
· Public Health Inspection
· Commercial i.e. Trade Licensing
· Hoarding Applications e.g. Advertising Billboards
· Selected Social Welfare Services e.g. payment of beneficiaries and applications for assessment and enrolments thereof.
· Physical Planning Services e.g. Change of land Use, Planning applications
· Payments to Councils e.g. Rates, Levies
UNDP support will involve working with the relevant ministries and institutions to translate the current manual services to be offered on line. All of these will enable services to be accessed on a computer, tablet, smartphone or other electronic device from any location in the country and eliminate the need for human interaction with service providers by offering 24/7 accessibility to services. UNDP will assist with procuring the software configuring the systems software to connect with to relevant line ministries who will be processing the services for the public.
UNDP will provide technical support to MSH with a Project Management Advisor (PMA). The PMA will provide the required technical and managerial guidance to coordinate and implement the MSH services and ensure that the above services go online in 2021. This support will be implemented in consultation with the SmartBots team to ensure the services put on line are in keeping with other services that will be put on line at national level.